FAQ

 

 

1. Ordering & Payments

 

• Do you ship worldwide?

Yes — Aimaro Jewellery ships internationally. Duties may apply depending on your region.


• Which payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and local payment options where supported.


• Can I change or cancel my order?

Orders are processed quickly. If you need to make a change, contact us within 2 hours of purchase and we’ll do our best to assist.

 

2. Ring Sizes & How to Measure

 

AIMARO RING SIZE CHART

 

US Size

Diameter (mm)

Circumference (mm)

5

15.6 mm

49.3 mm

6

16.5 mm

51.8 mm

7

17.3 mm

54.4 mm

8

18.2 mm

57.0 mm

9

19.0 mm

59.5 mm

10

19.8 mm

62.1 mm

How do I know my ring size?

You can measure using a ring you already own or by measuring your finger directly.

Tip

Your fingers are slightly smaller in the morning and larger in the evening — measure twice for accuracy.

 

Method 1 — Measure a ring you already wear

 

  1. Choose a ring that fits the finger you want to size.

  2. Measure the inner diameter in millimeters.

  3. Match the number to the sizing chart below.

 

Method 2 — Measure your finger

 

  1. Wrap a thin strip of paper around your finger.

  2. Mark where the ends meet.

  3. Measure the length in millimeters (circumference).

  4. Check the chart below.

 

3. Materials & Care

 

• What materials do you use?

Aimaro Jewellery includes pieces in 925 sterling silver, stainless steel, brass/copper with premium plating, and moissanite stones in selected premium pieces.


• Will my jewellery tarnish?

Sterling silver and plated pieces can develop patina over time — this is normal.

Stainless steel items are the most resistant.


• How do I care for my jewellery?

 

  • Avoid direct contact with perfume, lotions, or sprays.

  • Remove before showering or exercising.

  • Store in a soft pouch or your Aimaro box.

  • Gently polish with a microfiber cloth.

 

4. Premium Collection Packaging

 

• Do all items come in the Aimaro gift box?

Premium Collection pieces include our signature gift box.

 

5. Shipping & Delivery

 

• How long does delivery take?

Most orders arrive within 7–12 business days depending on region.


• Do you offer tracked shipping?

Yes — all orders come with tracking.


• Will I pay customs duties?

Some international orders may incur duties depending on local regulations.

 

 

6. Returns & Exchanges

 

• What is your return policy?

We offer a 14-day return window from the day your order arrives.


• Can I exchange a size?

Yes — size exchanges are available for most rings. Reach out to our support team for assistance.


• Are earrings returnable?

For hygiene reasons, earrings can only be returned if unworn and sealed in original packaging.

 

7. Contact

 

• How can I reach you?

You can contact us at jewellery@aimarocommerce.com

We usually reply within 24 hours.